Right of withdrawal

Considering that our products are frozen foods and this implies short delivery times, a break in the cold chain can cause the products to thaw and spoil. If the delivered goods are defective at the time of delivery or if there is a wrong delivery, we will provide a replacement delivery if possible or we will refund the damaged products. Confirmed orders cannot be changed or cancelled and the delivered products cannot be returned or exchanged.

General terms and conditions

General terms and conditions

  1. Scope

The following General Terms and Conditions (GTC) apply to all orders placed via our website. The offer on this website is directed exclusively at consumers domiciled in Switzerland (hereinafter “Customer”).

Te Nana GmbH reserves the right to change these GTC at any time. The version of these GTC in force at the time of the order shall apply in each case.

The operator of this website is te-nana.ch (https://www.te-nana.ch/impressum).

  1. Information on this website

Te Nana GmbH contains information about products and services. We reserve the right to make price and product range changes as well as technical changes. All data on www.Te Nana GmbH (product descriptions, images, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other data) are for illustrative purposes and are to be understood as approximate values and are not binding. In particular, they do not represent any assurance of properties or guarantees, unless explicitly stated otherwise. Te Nana GmbH makes every effort to ensure that all details and information on this website are correct, complete, up to date and clearly laid out, but Te Nana GmbH can neither expressly nor implicitly guarantee this.

All offers on this website are subject to change and are not to be understood as a binding offer.

Te Nana Ltd. cannot guarantee that the listed products are available at the time of the order. Therefore, all information on availability and delivery times are without guarantee and may change at any time and without notice.

  1. Prices

The sales prices stated on Te Nana GmbH represent final prices and include, unless otherwise noted, the statutory value added tax and any other statutory levies such as advance recycling fees (VRG) or copyright levies for electronic equipment. Prices are quoted net in Swiss francs (CHF).

Any shipping costs, where not otherwise provided for, will be charged additionally and are to be paid by the customer. Shipping costs are shown separately in the ordering process.

Technical changes, errors and misprints are reserved, in particular Te Nana GmbH can make price changes at any time and without prior notice. The sales prices do not include consulting and support services.

  1. Contract conclusion

The products and prices on this website are considered non-binding offers.

With the order via this website including the acceptance of these GTC, the customer submits a legally binding offer to conclude a contract. Te Nana GmbH will then send an automatic order confirmation by email, which confirms that the offer of the customer has been received by Te Nana GmbH. Placed orders are binding for the customer. Unless otherwise noted, there is no right of return or withdrawal.

The contract is concluded as soon as Te Nana GmbH sends a declaration of acceptance by email, in which the shipment of the ordered products or services is confirmed.

Orders will be shipped only after full payment has been received (exception: delivery against invoice) and if the goods are available. If it turns out that the ordered goods cannot be delivered or cannot be delivered completely, Te Nana GmbH is entitled not to accept or to execute the order or only partially. In such a case Te Nana Ltd. will inform the customer by email. If the customer’s payment has already been received by Te Nana GmbH, the payment will be refunded to the customer. If payment has not yet been made, the customer shall be released from the obligation to pay.

  1. Payment options and retention of title

The customer has the payment options specified in the order process.

Te Nana GmbH reserves the right to exclude customers from individual payment options or to insist on prepayment without giving reasons.

The products delivered to the customer remain the property of Te Nana GmbH until full payment.

  1. Delivery, duty to inspect, notice of defects

Deliveries are sent by mail or courier service to the address specified by the customer in the order.

Te Nana GmbH strives to keep delivery times as short as possible. However, any delivery periods stated in the order confirmation are non-binding. Te Nana GmbH is entitled to make partial deliveries. In this case, the shipping costs are charged to the customer only once.

The dispatch of the invoice, as far as delivery against invoice is offered, takes place after choice of Te Nana GmbH by email or on the post office way.

If the supplier does not find a recipient for the delivery at the time and address specified in the order, the supplier deposits the goods and the package at the front door or mailbox.

The customer is obligated to inspect the delivered goods immediately upon receipt of the delivery and to report any defects for which Te Nana GmbH provides a warranty immediately in writing by letter or email to the address in the
to the address in the imprint.

  1. Warranty

Te Nana Ltd. strives to deliver goods of impeccable quality. It is at the discretion of Te Nana GmbH to provide warranty by equivalent replacement or by refund of the purchase price. Further warranty rights are excluded.

Te Nana GmbH is not able to give assurances or guarantees for the topicality, completeness and correctness of the data as well as for the constant or undisturbed availability of the website, its functionalities, integrated hyperlinks and further contents. In particular, no representation is made or warranty given that the use of the website will not infringe rights of third parties not owned by Te Nana GmbH.

  1. Liability

Te Nana GmbH excludes any liability, regardless of its legal basis, as well as claims for damages against Te Nana GmbH and against any auxiliary persons and vicarious agents. Te Nana GmbH is in particular not liable for indirect damages and consequential damages, loss of profit or other personal injury, property damage and pure financial loss of the customer. Any further mandatory legal liability, for example for gross negligence or unlawful intent, shall remain reserved.

Te Nana GmbH uses hyperlinks only for the simplified access of the customer to other web offers. Te Nana GmbH can neither know the content of these web offers in detail, nor assume liability or other responsibility for the content of these websites.

  1. Partial invalidity

Should individual provisions of these GTC prove to be invalid or unenforceable or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.

  1. Other provisions

Te Nana GmbH expressly reserves the right to change these GTC at any time and to put them into effect without notice.

In the event of any disputes Swiss substantive law shall apply exclusively. to the exclusion of conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.

The place of jurisdiction is Zurich or the domicile of the consumer.